Privacy Policy

Your Privacy, Our Commitment

 

At Novial Nomad, every journey we create is personal—and we treat your personal information with the same care. Protecting your privacy is a priority, whether you’re exploring Sri Lanka, traveling abroad, or browsing our website. This Privacy Policy explains how we collect, use, and safeguard your information, ensuring a safe and seamless experience from the moment you reach out to us.

We respect all applicable data protection regulations, including GDPR, Sri Lanka’s Personal Data Protection Act, and international best practices.

1. What We Collect and Why

To plan your perfect journey, we may collect personal information only when necessary, including:

  • Basic Details: Full name, contact information, and country of residence.
  • Travel Preferences: Trip details, group size, special requests, and interests.
  • Booking Information: Passport details, visa requirements, health information (if required), and addresses.
  • Communications: Enquiries, emails, phone calls, or messages to our team.

We collect this information solely to provide personalized travel experiences, respond to inquiries, manage bookings, and improve our services.

2. Payment Information

Novial Nomad does not store credit or debit card details on our website. For your security, never share payment details through email, WhatsApp, or other messaging platforms. Payment processing is done securely via trusted channels.

3. How We Use Your Data

Your personal information helps us:

  • Respond to enquiries and provide accurate quotes.
  • Manage bookings and coordinate with service partners.
  • Notify you of updates, itinerary changes, or travel advisories.
  • Share newsletters or promotions only if you’ve opted in.
  • Collect feedback or testimonials to improve our services.

We never sell, trade, or share your data beyond what is necessary to deliver your travel services.

4. Sharing Information

We may share your personal information with:

  • Service Providers: Hotels, transport companies, and other suppliers required to fulfill your itinerary.
  • Authorities: Only when legally required.
  • Internal Staff: Authorized Novial Nomad personnel who need the information to provide services.

Your data is always handled responsibly and securely.

5. Security Measures

We use robust security practices to protect your personal information from unauthorized access, loss, or misuse. Only authorized personnel have access to your data, and all information is stored securely.

6. Communications Monitoring

Calls, emails, WhatsApp messages, and other communications may be monitored or recorded to improve service quality, staff training, and customer support.

7. Non-Personal Information

We may collect non-identifiable information such as:

  • IP address
  • Browser type
  • Website usage patterns

This helps us improve our website experience and understand visitor preferences.

8. Cookies, Google Analytics & Advertising

Novial Nomad uses cookies, Google Analytics, and Google Ads to enhance your online experience.

  • Cookies can be managed via your browser settings.
  • Google Ads remarketing may show you ads based on your website visits. Opt-out anytime at Google Ads Settings.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites, so please review their policies when visiting.

10. Legal Disclosure

We may disclose personal data when required by law or to protect the safety, rights, or property of Novial Nomad, our clients, or partners.

11. Data Retention

We retain personal data only as long as necessary to provide services or comply with legal obligations. When information is no longer required, it is securely deleted.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our services. Updates will be published on our website.

13. Your Rights

You have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request deletion of your personal information

14. Changes to Privacy Policy

We review and update this policy periodically. The latest version is effective as of 1st April 2026.