Refund Policy

Your Peace of Mind, Our Commitment


At Novial Nomad, we understand that plans can change. While we strive to create seamless and unforgettable travel experiences, there are circumstances that may require cancellations or adjustments. This Refund Policy explains how refunds are handled, giving you clarity and confidence when booking with us.

1. Deposits

To secure your booking, a 30% deposit is required. This deposit confirms your reservation and allows us to organize every detail of your journey with precision.

  • Non-refundable: The deposit is generally non-refundable as it helps us cover preliminary arrangements with our partners.
  • Purpose: It ensures your spot is reserved, and our suppliers are informed of your upcoming trip.

2. Cancellations by the Client

We understand that sometimes travel plans change. The following applies:

  • More than 30 days before the trip: Refunds of the balance payment may be considered on a case-by-case basis, minus the non-refundable deposit.
  • Within 30 days of travel: Bookings made within this period are subject to 100% payment, and refunds are generally not available.
  • No-shows: Unfortunately, no refunds are given for no-shows.

Refunds are processed after deducting any non-refundable payments, third-party charges (like airfare or visas), and applicable bank/transaction fees.

3. Cancellations by Novial Nomad

Although rare, we may need to cancel a trip due to:

  • Unforeseen events such as natural disasters, political unrest, or strikes
  • Emergency operational changes affecting accommodations or transport

In such cases, we will:

  • Offer a full refund, or
  • Propose an alternative itinerary of equal value

Your satisfaction is our priority, and we aim to provide fair and prompt solutions.

4. Changes to Bookings

If you request modifications after booking confirmation, additional costs may apply:

  • Changes are subject to availability and supplier policies
  • Refunds are only applicable if changes are accepted and confirmed
  • All changes must be communicated via email to ensure proper documentation

5. Third-Party Services

Some elements of your trip, such as airfares, visas, or optional activities, are booked through third-party providers:

  • Refunds for these services are subject to the respective provider’s policies
  • Novial Nomad acts as a facilitator but does not control these policies

6. How to Request a Refund

To request a refund, please contact us as soon as possible:

• Email: info@novialnomad.com
• Include your booking reference, full name, and reason for the request.

We aim to respond within 7 business days and process refunds promptly where applicable.

7. Our Promise

Our goal is to make every journey seamless, from booking to return. While we handle refunds with care and fairness, we encourage all travelers to have travel insurance to cover unforeseen events, cancellations, or emergencies.